Warner Cable exec to oversee region
Stephen Pagano, brought in a year ago to help Time Warner Cable Inc. work through a botched effort to combine the operations of three Southern California cable systems, was promoted to a new position overseeing the cable TV giant’s Western region.
Pagano, a 26-year veteran of Time Warner, was named executive vice president for a region covering 2.5 million customers in Los Angeles, San Diego and Hawaii.
He came to Los Angeles after the company’s debacle in consolidating and upgrading properties it acquired from Comcast Corp. and bankrupt Adelphia Communications Inc., which gave it 1.9 million customers throughout the greater L.A. metropolitan area.
But for about six months, the company faced an avalanche of complaints about Internet and e-mail outages, TV channel lineup changes and pressure to sign up for digital service. Customers complained of maddeningly long waits to reach agents by phone.
The debacle cost Roger Keating his job as head of Time Warner’s Southland region.
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