When a business won’t honor the price on its website

John was shopping for gaming gear the other day on Wal-Mart’s website. He saw super-low prices and immediately submitted an order.

Not long after, he learned that Wal-Mart wouldn’t honor the deal, saying it had been a computer glitch.

ASK LAZ: Smart answers to consumer questions

John asks: Does a website have a responsibility to honor online prices?

It does, but there can be extraordinary circumstances. A lot depends on what the business offers to make amends.

For Wal-Mart’s approach, check out today’s Ask Laz video.

If you have a consumer question, email me at asklaz@latimes.com or contact me via Twitter @Davidlaz.