Letters: Cruising for a customer revolt

Re “Rigid cruise line doesn’t cut slack even for cancer,” Column, Nov. 15

Norwegian Cruise Line may be unmoved by the sudden and serious illness that caused a Times reader and her husband to cancel their trip; perhaps this Times reader may be able to “move” Norwegian with the fact that after reading about the cruise line’s callousness, when and if I ever take a cruise, it won’t be on a Norwegian ship.

Thank God for the power of the pen and columns such as those written by David Lazarus.

Denis Robinson

Winnetka

I feel for David Warlick because of the medical problems his wife is experiencing. I have great sympathy for anyone having to deal with cancer.

However, the whole point of buying travel insurance is to cover such emergencies, and Warlick didn’t have insurance.

My husband and I took a cruise a few months ago, and we bought insurance. Fortunately, we did not need it. But Warlick’s view that he should be covered even though he didn’t have a policy defeats the whole purpose of travel insurance.

Mary Overbey

Palos Verdes Estates

Lazarus’ article on Norwegian’s refusal to allow a suddenly cancer-stricken passenger to postpone a trip prompts me to relay a similar story — but this one has a happy ending.

I found out 10 days before I was to take a cruise to the Greek islands with Trafalgar Tours that I would be required to have knee-replacement surgery as soon as possible. The president of that company has graciously given me a year’s extension to complete my trip.

Norwegian could learn a lesson from my experience: that compassion goes a very long way in keeping customers.

Jan Young

Foothill Ranch

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