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Frontier yanks its toll-free number, so guess who pays for calls to customer service now?

Frontier yanks its toll-free number, so guess who pays for calls to customer service now?
Frontier Airlines is the latest airline to discontinue a toll-free number for customers. (David Zalubowski / Associated Press)

Frontier Airlines still wants to talk with customers, but not on its own dime.

It's the latest ultra-low-cost carrier to get rid of its toll-free phone number to save money. Frontier at the end of June pulled the plug on an 800 number for customers seeking to make reservations, ticket changes or anything else.

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The Denver-based airline's website lists the customer service phone number as with a (801) prefix, one used in Salt Lake City.

The change will save the airline about $1.9 million a year, and the company hasn't had feedback from consumers about the change, Frontier spokesman Jim Faulkner said in a Denver Post story.

No-frills carriers Spirit Airlines and Allegiant Air have dumped their toll-free numbers for reservations center / customer care lines (though a USA Today story says they do offer 800 numbers for customers requiring special assistance).

Frontier also recently rolled out something called the Works, which bundles fees for ticket changes, refundability, seat selection, bags and more into one cost. Charges start at $49 a ticket.

Frontier has had a bumpy road on its route to becoming a low-cost carrier. In May, its chief executive stepped down. Bureau of Transportation statistics released this month showed that its complaints per 100,000 enplanements increased 45% in June of this year compared with June 2014.

In March, the airline received the highest rate of consumer complaints in a Department of Transportation report. In May, the airline's chief executive stepped down.

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