This post has been corrected. See note below.
SAN FRANCISCO-- San Francisco International Airport reopened two of its four runways before 7 p.m. Saturday, after a jetliner crash at the airport that left two dead and scores injured, officials said
But many flights remained canceled after the crash landing of an Asiana Airlines flight, officials said. Some flights were rebooked for as late as Monday.
Nonetheless, a few flights were taking off.
"Go, go, go," information volunteer Jimmy Chee told a couple scrambling for an Air France flight, directing them to the security line.
Chee, 64, has worked as an airport volunteer for eight years. He kept a smile on his face hours after his scheduled shift had ended, promising a Scottish couple that they'd make their plane and doing Web research for Shree Patel, 37, of Toronto as she struggled to find a hotel.
"Jimmy has been the best volunteer all day, even when the airlines were being mean and rude," Patel said as she waited on hold for Expedia.
While many planes resumed takeoff schedules, her flight home had been rebooked -- for Monday.
Runways at San Francisco International Airport were shut down Saturday afternoon after Asiana Airlines Flight 214 crashed at SFO just before 11:30 a.m. Saturday. There were 307 people on board the aircraft, including 16 crew members.
The flight originated in Shanghai and stopped in Seoul before heading to San Francisco. According to the authorities, 181 were transported to hospitals, including 49 who were in serious condition. The remaining 132 people on board were uninjured. While authorities earlier said that 60 were unaccounted for, only one now has not been located.
A passenger aboard the Asiana jetliner said the plane’s final approach to the airport was too low just before it slammed into the runway.
Moments before the crash, passenger Benjamin Levy said he looked out the window and saw the piers in San Francisco Bay just off the airport runway -- and they were way too close to the plane. "We were too low, too soon," he said.
"He was going down pretty fast, and I think he just realized he was down too fast," Levy said.
The pilot then pushed on the engines "just as we were about to hit the water."
"I think the pilot must have realized because the pilot tried to pull the plane back up," Levy told The Times in a phone interview. "We hit pretty hard. And I thought the wheels were gone for sure."
He felt the plane crash -- and heard the screams of passengers -- but the aircraft stayed on its belly as it landed hard on a grassy area next to the runway.
Levy, 39, lives in San Francisco and was in Asia on business for his company, BootstrapLabs, which invests in technology companies. His wife was in Korea with him for the first part of the trip but flew home early to be with their two children, Levy said.
It was "a blessing she wasn't on the plane," he said.
Levy said he was sitting in Seat 30K, which he said was "right behind the wing on the right-hand side."
As the plane crashed, he said everything turned into slow motion.
"First of all, you don't believe it's happening," Levy said. "When the plane stopped, I realized I was going to be OK."
There was no fire when the plane stopped, but there was smoke and screaming and he worked to help open an emergency door and get passengers off the plane. He said most passengers "managed to get out very quickly." He said he had to step on the remnants of the plane to escape.
Levy thought he had broken some ribs, but X-rays were negative. Now he's waiting at the hospital for the results of a CT scan.
As for the crash, he says he doesn't really know how to feel.
"You don't believe it's happening to you; you don't believe that this has happened," Levy said. "I feel lucky to be alive and to share some information as to what happened."
The jetliner caught fire when it hit the tarmac, causing black smoke to billow into the sky.
Many passengers were able to get out of the plane before it was consumed by flames.
In a brief phone interview, a passenger who didn’t want to give his name told The Times that many passengers were able to get out unharmed.
“Most of the people seem OK, and we’re just letting the paramedics do their job,” he said.
Federal investigators were trying to determine what went wrong. But a source involved in the investigation said the plane appeared to clip a sea wall while landing.
Multiple sources told The Times there was no reported trouble or declared emergency on the plane before it crashed.
Witnesses described the plane coming in very low, and pictures and video from the accident appear to show that the debris field began at the sea wall and stretched for hundreds of feet.
Asked at a news conference if pilot error was a factor, Deborah Hersman, chairwoman of the National Transportation Safety Board, said “everything’s on the table at this point. We have to gather all the facts before we reach any conclusions.”
Hersman said that federal officials are deploying now to investigate the reasons behind the crash. She said officials from South Korea will also be invited to participate in the investigation.
Among the passengers on board, there were 77 Korean citizens, 141 Chinese, 61 Americans and one Japanese, according to the airline.
Thousands of passengers were stranded at San Francisco International Airport after the crash. Many stunned travelers watched the dramatic landing of the Boeing 777 from the huge plate-glass windows inside the terminal.
For hours after the crash, emergency vehicles with flashing lights swarmed around the plane, and other official vehicles went back and forth along the runway. Several police boats raced through the water.
“We are very shocked,” said South Korean Deputy Consul General Hong Sung Wok. “We have to take care of this sad situation. We will make all efforts to take care of these families. We also express our sorrows to the victims.”
At San Francisco General Hospital, the number of patients in critical condition were reduced from 10 to five.
Dr. Chris Barton, chief of emergency services, said the hospital had to transfer 10 to 15 patients out of San Francisco General to make way for incoming patients from the plane crash. The staff also cleared out a pediatric unit to secure 25 additional beds.
Barton said the range of injuries was broad -- from "bumps and bruises" to much more serious ones, like bone fractures.
The hospital has seen a lot of patients with spinal injuries, he said, resulting from "the force of the plane going down."
He said he couldn't say how specifically different patients were injured, but the type of spinal compression fractures Barton said the hospital saw result from a fall. Vertebrae can compress or burst.
The doctor said victims have also suffered blunt-force injuries to the head, which can cause bleeding, concussions or contusions.
Hundreds of people at the SFO terminal saw the air disaster unfold as they awaited their fights.
A Phoenix-bound passenger said Saturday that she saw a plane hit the ground and skid on its belly before turning into “billowing smoke.”
Krista Seiden, 26, a marketing manager from San Francisco, said she was in line to board her flight when she saw the plane make its landing. Nothing seemed amiss at first, she said, but then “I saw it hit the ground and it skidded on its belly.”
She recalled exclaiming: “A plane just crashed.” The startled agent at the U.S. Airways counter said “What? Are you sure?,” then got on the phone with emergency personnel. The agent arranged for passengers who were already on board Seiden's flight to leave the plane.
Seiden said emergency vehicles headed to the site about a minute after the crash.
Details of the crash were also captured in air traffic radio recordings.
A pilot from another plane announced welcome news to the airport control tower: There were survivors.
“We see people,” a United Airlines pilot told air traffic controllers, according to an audio recording of communications with San Francisco International’s tower. “They need attention. They are alive and walking around.”
The last major incident at San Francisco International Airport occurred in 2008, when a United Airlines Boeing 757 jet without any passengers backed out of a gate and collided with a SkyWest plane carrying 60 passengers and crew, according to the San Francisco Chronicle. No passengers were injured.
The last major crash to occur in the United States was in 2009, when Continental Connection Flight 3407 went down about six miles short of Buffalo Niagara International Airport. All 49 people on board were killed.
[For the record, 8 p.m. Saturday: This story and accompanying headline initially said that San Francisco International Airport had reopened all four of its runways. As of 8 p.m., only two runways were reopened.]
Times staff writers Jill Cowan, Maria L. La Ganga, Laura J. Nelson and Kate Mather in San Francisco and Rong-Gong Lin II, Harriet Ryan, Ari Bloomekatz, Kurt Streeter, Andrew Blankstein and Martha Groves in Los Angeles contributed to this report.Copyright © 2014, Los Angeles Times