RETAIL / TOURISM
Compiled by Chris Woodyard and Anne Michaud / Times staff writers
Business Travelers’ Gripes: There’s dust in the corners, the room temperature is a stifling 92 degrees and the hallway ice machine squeals. If this isn’t hotel hell, what is?
According to a survey by Red Lion Hotels, which operates its lone Orange County hotel at a Costa Mesa site near South Coast Plaza, the most frequent complaints of business travelers about hotels are the unavailability of discounted rooms (37%), telephone surcharges (36%) and failure to receive wake-up calls (26%).
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