Recovery & Resources: A GUIDE TO COPING WITH FIRE : DIRECTORY

The fear ebbs along with the flames, and soon problems in the fire zone edge toward the mundane: How do I get the smell of smoke out of the curtains? How do I rebuild? And the not-so-mundane: A relative who has turned quiet. A spouse who’s having nightmares. But there is lots of help out there. Here’s where to find it.

L.A. County Assessor’s Office

(213) 974-3211

Pasadena office: (818) 441-7100

Chatsworth office: (818) 701-4311

L.A. Sheriff’s Department

(213) 526-5541

L.A. County Fire Department

(213) 881-2413

L.A. Fire Department

(213) 485-5162

L.A. Department of Social Services

(800) 77-DONATE

Local members of Congress, for information about federal aid:

Anthony C. Beilenson

21031 Ventura Blvd.

Woodland Hills 91364

(818) 999-1990

Carlos J. Moorhead

301 E. Colorado Blvd., Suite 618

Pasadena 91101

(818) 792-6168

Trash Pickup

Altadena:

Phillips Disposal: (818) 797-4062

La Canada Disposal: (818) 790-5410

Malibu:

John’s Rubbish Co.: (310) 944-9788

Aladdin Rubbish Co.: (310) 457-1408

Pasadena:

Pasadena Solid Waste Division: (818) 405-4087

East Pasadena:

Browning-Ferris Industries: (818) 767-7400

Phillips Disposal: (818) 797-4062

Western Waste: (310) 830-7100

La Canada Flintridge:

Solid Waste Recycling & Disposal: (818) 282-6001

Sierra Madre:

Western Waste (818) 443-8513

La Crescenta:

La Canada Disposal: (818) 790-5410

Westlake Village:

Hillside Rubbish: (818) 707-8800

L.A. Bureau of Sanitation

For large items, call the district in your area to arrange for pickup:

West Valley (Granada Hills, Sylmar, Chatsworth) (818) 908-2631

PETS

Lost Animals

For help finding lost animals, call the Pasadena Humane Society (818) 792-7151

Pet Boarding

For free dog and cat boarding, call the Laugh Dog Salon (818) 842-8041.

Animal Assistance:

In the city of Los Angeles:

L.A. Department of Animal Regulation

20655 Plummer St.

Chatsworth

(818) 882-8800

In western L.A. County and Thousand Oaks:

L.A. County Animal Care and Control

Agoura Animal Shelter

29525 Agoura Road

Agoura Hills

(818) 991-0071

For temporary horse boarding or if you see a horse in danger:

Jolene’s Horse Rescue

22201 Devonshire St.

Chatsworth

(818) 349-4113

For temporary shelter for wild animals (excluding dogs and cats) :

Wildlife Waystation

14831 Little Tujunga Canyon Rd.

Angeles National Forest

(818) 899-5201

To donate dog, cat or horse food, bird seed or other supplies:

Woodcliff Animal Hospital

10115 Canoga Ave.

Chatsworth

(818) 998-2998

For assistance in rescuing displaced dogs, cats and horses:

Angel Puss Rescue

23233 Saticoy St.

Building 105, Unit 119

West Hills

(818) 349-4229

FUNDS

Federal Emergency Mgmt. Agency

Residents and business owners who sustained losses in the designated fire areas can begin applying for assistance by calling (800) 462-9029 or (800) 462-7585 (TDD) for the hearing and speech impaired. Phone lines will be open from 8 a.m. to 6 p.m.

Crisis Support

Las Encinas Hospital in Pasadena is offering a hot line for residents needing crisis support assistance in dealing with the fire. Call (800) 443-5744 from 8 a.m. to 8 p.m.

Red Cross Aid

To find a missing relative or to volunteer call the American Red Cross at the Pasadena-area chapter (818) 799-0841.

California Community Foundation

. . . soliciting money to distribute through local nonprofit organizations in Altadena, Ventura County and Orange County. Send checks to: Southern California Fire Fund. California Community Foundation, 606 S. Olive St. Los Angeles 90014, with area designated if so desired.

World Vision

. . . accepting donations for neighborhood cleanup and recovery programs in cooperation. Send checks to: World Vision Fire Relief Fund, P.O. Box 1131, Pasadena 91311.

Operation USA

. . . accepting money for long-term assistance to community organizations damaged in the fire and soliciting corporate gifts of plastic sheeting to seal damaged houses against rain. Send checks to: Operation USA/Los Angeles Fires, 8320 Melrose Ave. Los Angeles 90069, or call (213) 658-8876.

Lutheran Social Services

. . . accepting money and clothing, bedding and canned food. Send checks or bring goods to the Pasadena Area Office, 1010 E. Locust St., Pasadena 91106.

Bethany Church

. . . accepting canned food, children’s clothing, household goods and furniture. 93 N. Baldwin Ave., Sierra Madre.

KABC Channel 7

. . . accepting money only to give to the American Red Cross. Send checks to: Fire Relief Fund, File No. 53809, Los Angeles 90074-3809.

L.A. Archdiocese Emergency Financial Aid

For money for immediate housing, food, clothing, medical support or other needs connected with the fires, contact Cardinal McIntyre Fund for Charity (213) 251-3200.

Salvation Army

. . . is accepting food, clothing and volunteers. P.O. Box 15899

Del Valle Station

Los Angeles, Calif. 90015

(800) 725-9005

In addition, money may be sent by check or money order to:

Fire Emergency Relief Fund

Episcopal Diocese of Los Angeles

P.O. Box 2164

Los Angeles, Calif. 90051

(213) 482-2040

Make checks payable to Bishop Discretionary Fund .

American Red Cross Disaster Relief

P.O. Box 37243

Washington, D.C. 20013

(800) 842-2200

Specify: “L.A. Emergency Fund.”

SHELTERS

Eliot Middle School

2184 N. Lake Ave.

Altadena

Sierra Madre Community Center

611 E. Sierra Madre Blvd.

American Red Cross Shelter:

Malibu Community Center

6955 Fernhill Drive (off Zumirez Road)

Malibu

(310) 457-1558

VOTE

Fire victims who have lost absentee ballots or other voting materials, or whose polling places have been destroyed or damaged by the fires, call (800) 345-VOTE.

On Election Day, voters can call (800) 545-7799 for poll locations between 7 a.m. and 8 p.m.

UTILITIES

Southern California Edison Co.

Fire victims will not have to pay for electricity used between their last bill and the fire. For assistance, call (800) 762-8275 or (800) 643-0517.

The Southern California Gas Co..

(818) 952-6426.

If your home was destroyed, the gas company will waive your gas bill.

General Telephone

(800) 483-4000 residential customers

(800) 483-5000 business customers

(800) 482-7724 language assistance center

GTE has established two “phone bank” sites in Malibu where displaced residents can go to make free local calls. AT&T;, MCI and Sprint are also offering limited, free long-distance calls for people forced out of their homes. Phone banks are at the intersection of Pacific Coast Highway and Yerba Buena Road and at the Malibu Community Center.

GTE is also offering, at no charge to people forced from their homes, services such as temporary call forwarding, voice mail and phone number transfers.

Pacific Bell

Pacific Bell is offering free voice mail and call forwarding to victims of the fire.

(800) 273-7000, Ext. 345 L.A. and Ventura County residential customers seeking voice mail

(800) 540-8020 L.A. and Ventura County business customers seeking voice mail

(800) 371-2355 L.A. and Ventura County residential customers seeking call forwarding

(800) 499-2355 L.A. and Ventura County business customers seeking call forwarding

The company will also waive new installation fees for fire victims restoring service in their homes.

For repairs, call 611.

Pacific Bell has established two “phone banks” in Pasadena for fire victims. The eight-phone sites are at 4550 Oak Grove Ave. and 2575 Paloma St.

Department of Water & Power

(818) 342-5397

(800) 821-5279 to report power outages and other electrical trouble

TRAFFIC

Fire forced the closures of dozens of roads, leading to huge traffic tie-ups and congestion on the major thoroughfares. Some of the roads that remain closed include:

Los Angeles County

* Angeles Crest Highway is closed from La Canada to Vincent Gap. It has also been requested that all nonessential traffic on Angeles Crest Highway be restricted to allow for emergency vehicles to assist with fires.

* Kanan Road is open to residents only from Mulholland Highway to the Pacific Coast Highway.

* Pacific Coast Highway is open to residents only from Point Dume to the Ventura County line.

* Mulholland Highway is open to residents only from Kanan Road west.

* Decker Canyon Road is open to residents only from Encinal Canyon Road to Pacific Coast Highway.

* Encinal Canyon Road is open to residents only from Decker Canyon Road to Pacific Coast Highway.

* The westbound Foothill Freeway off-ramps are closed at Michillinda, Rosemead, Santa Anita and Baldwin.

* Eastbound New York Drive will be closed at Altadena Drive.

* San Gabriel Canyon closed at the entrance.

HOTELS

Following are the hotels or motels offering rooms at reduced rates for fire victims:

Doubletree Hotel

191 N. Los Robles Ave.

Pasadena

(818) 792-2727

Has 24 rooms available at $89 for weekdays, $79 for Saturdays and Sundays.

Holiday Inn

924 W. Huntington Drive

Monrovia

(818) 357-1900

Has 50 or more rooms at $49 a day.

Howard Johnson Plaza Hotel

700 W. Huntington Drive

Monrovia

(818) 357-5211

150 available daily, reduced rates vary depending on availability.

Pasadena Hilton Hotel

150 S. Los Robles Ave.

Pasadena

(818) 577-1000

Has 20 rooms available at $110.21 a day.

Hyatt Regency Hotels in Ventura, Los Angeles and Orange counties

Has 400 to 800 rooms, ranging from $55 to $69 a day.

INSURANCE

Several insurance companies have established toll-free, emergency phone lines to handle claims from fire victims. Insurance officials suggest that consumers try to contact their own agents first and use the emergency numbers only if they are unable to reach their agents. Officials also caution that the lines are meant only for consumers with fire claims, not for vendors offering services or other non-emergency calls.

Auto Club of Southern California: (800) 67 CLAIM

Allstate: (800) 755-4126

Chubb Group: (800) 446-6618

Farmers Group: (800) 543-5736

Fireman’s Fund: (800) 548-HELP

Liberty Mutual regional claims offices: Orange: (800) 303-9801

Westlake Village: (800) 345-4584

Ontario: (800) 526-7994

After business hours, nights, weekends: (800) 526-1547

SAFECO: (800) 452-7117

State Farm: (800) SF CLAIM

California Department of Insurance consumer hot line: (800) 927-HELP

Western Insurance Information Service (industry-sponsored educational organization: (800) 391-1679)

The Staff for ‘Recovery & Resources’

* Editors: Mayrene Barker, Richard Beene, Ardith Hilliard, John Spano

* Design Editors: Kris Hofmann, Jon D. Markman

* Photo Editors: Akili C. Ramsess, Michael Zacchino

* Research: Maggie Barnett, David Brady, Rebecca Bryant, Joyce Foxworth, Scott Glover, Steve Haimwertz, Sylvia Latham, Tommy Li, Geoffrey Mohan, Cecilia Rasmussen, Doug Smith, Stephanie Stassel

* Copy editors: Mary Akamine, Cindy Bagwell, Steve Brown, Kim Bui, Mike Castelvecchi, Sheila Daniel, Jeanne Feeney, Henry Fuentes, Mark Geers, Steve Hensch, Mark McGonigle, Paige Owens, Carlos Selva, John Penner, Chuck Wraight, Mike Wyma, Wendy Thermos