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Timeline: Three L.A. County patients wait months for care. Two die waiting

People waiting in line are reflected in the glass windows of a hospital building
People line up outside a clinic in the Los Angeles County-USC Medical Center complex in Boyle Heights.
(Robert Gauthier / Los Angeles Times)
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Isabel Lainez

On March 12, 2015, Isabel Lainez went to the county’s Los Angeles County’s Edward R. Roybal clinic in East L.A. for help with frequent urinary tract infections that were making her incontinent and were not responding to antibiotics.

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Initial referral

March 23, 2015: A nurse practitioner asks a urologist to evaluate and treat Lainez.

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16 days from initial referral

April 8, 2015: A urologist asks the nurse practitioner for diagnostic tests.

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234 days

Nov. 12, 2015: After seven months, the nurse practitioner responds. She indicates that the test results are attached to her message, but the urologist says he can’t see them. That’s where the exchange ends, according to Lainez’s medical records.

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241 days

Nov. 19, 2015: A different nurse practitioner reaches out to a kidney specialist and informs her of Lainez’s urinary incontinence and lab results that show she has chronic kidney disease.

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247 days

Nov. 25, 2015: The kidney specialist responds and says she will arrange for a clinic appointment. The specialist sets the appointment time frame for three to six months from then.

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318 days

Feb. 4, 2016: Two months later, Lainez’s son finds her dead on the floor of his apartment. Her immediate cause of death is listed as chronic kidney disease. She was 61.

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540 days

Sept. 13, 2016: About seven months after Lainez’s death, someone from the county’s appointment scheduling center tries to reach Lainez to offer her an appointment. The referral is put on hold because of a “bad phone number.”

Card with the words Isabel Lainez Velasquez, July 2, 1954 - February 4, 2016 under a woman's portrait surrounded by flowers
Isabel Lainez’s funeral card is held by her son Jerry Solis.
(Robert Gauthier / Los Angeles Times)

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Priscilla Duong

In 2014, Priscilla Duong, then 32, was in the car with her husband when they were rear-ended on the freeway. Duong immediately felt pain in her back and neck, followed by numbness in her hands that worsened with time.

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Priscilla Duong inside her home
Priscilla Duong suffered a spinal injury in a car crash and experienced chronic, debilitating pain.
(Robert Gauthier / Los Angeles Times)

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Initial referral

Nov. 2, 2015: A county nurse practitioner refers Duong to a neurosurgeon.

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Three days from initial referral

Nov. 5, 2015: The specialist responds and approves Duong for a face-to-face visit.

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99 days

Feb. 9, 2016: After waiting more than three months, Duong gets her neurosurgery appointment. At that visit, the doctor notes episodes of unsteadiness, falling and worsening numbness in her hands. To prevent her condition from deteriorating further, they decide Duong needs spinal surgery.

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312 days

Sept. 9, 2016: After what Duong described as seven months of calls to the hospital begging for an appointment to have the surgery, she finally gets one, almost a year after her initial referral.

The Times’ investigation finding long, sometimes deadly waits to see specialists in L.A. County’s Department of Health Services started with a phone call from a doctor in 2018.

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Majid Vatandoust

Majid Vatandoust, 49, went to the county’s Mid-Valley clinic in Van Nuys for a checkup in early 2014. He had unintentionally lost about 20 pounds, and tests found he was anemic and had blood in his stool, both early indicators of potentially deadly colon cancer.

Flower petals surround a man's portrait on his gravestone
The gravesite of Majid Vatandoust.
(Robert Gauthier / Los Angeles Times)

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Initial referral

April 11, 2014: A nurse practitioner puts in a request for a colonoscopy via an internal, email-like computer system called eConsult.

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Three days from initial referral

April 14, 2014: A gastroenterologist turns down the request without seeing Vatandoust. She says the test used to detect blood in Vatandoust’s stool was “not valid for patients under 50 years old.”

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53 days

June 3, 2014: The eConsult is closed, with a note that reads “patients needs addressed.”

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444 days

June 29, 2015: Vatandoust returns with a persistent cough that isn’t responding to medication. A primary care doctor puts in another request for a colonoscopy, noting that Vatandoust still has blood in his stool and that his anemia has worsened. A specialist responds the same day and approves him for the colonoscopy.

Instead of continuing treatment in the county system, Vatandoust’s friend arranges to take him to Cedars-Sinai Medical Center, where doctors find a large tumor blocking his colon and tell him that the cancer has spread to other organs. He is told the cancer will kill him.

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1,230 days

Aug. 23, 2017: Vatandoust dies of colon cancer. He was 52.