Advertisement
Archives

KINDER, GENTLER: Orange County bus drivers are...

By Jerry Hicks, Helene Elliott and Leslie Berkman
Share

KINDER, GENTLER: Orange County bus drivers are getting fewer complaints and more compliments now that many of them have completed a customer service training program. One-third of the 870 drivers have graduated from the program, which focuses on communication skills and customer relations. The OCTD says compliments for those who completed the program are up 21%.

More to Read

ArchivesTransportation
Helene Elliott

Helene Elliott was with the Los Angeles Times’ Sports department from 1989 to 2024, first as a staff writer and then, starting in 2006, as a columnist. She became the first female journalist to be honored with a plaque in the Hall of Fame of a major professional sport as the 2005 winner of the Hockey Hall of Fame’s Elmer Ferguson Award, awarded to writers “who have brought honor to journalism and to hockey.” A native of Brooklyn, N.Y., and graduate of Northwestern University’s Medill School of Journalism, she has covered 18 Olympics.

More From the Los Angeles Times

Advertisement