Scripted Smile Can Turn Out to Be Real
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Give me a scripted smile any day rather than a heartfelt glare from a sullen grouch (“Service With a Scripted Smile,” Oct. 28).
In return, my unrequired but genuine smile may change the scripted smile into a real one and lift both our spirits in the bargain.
If the company’s stock and reputation rise as a result of the success and good spirit generated by the scripted smile policy, the company may not have to close and put the heartfelt glarers out of work.
Have a good one there, buddy.
VIRGINIA NORRIS, Santa Barbara
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