Where to Get Help : A Guide to Coping With the Quake

DIRECTORY

* Disaster Hot Line

(800) 525-0321

(800) 660-8005 TDD

This number has been set up by the Federal Emergency Management Agency for general information.

* FEMA 24-Hour Telephone Registration Line: (800)-462-9029

(800) 462-7585 TDD

Registrants can choose to apply over the phone or by visiting one of the disaster aid centers listed below. Be prepared to provide your name, address, Social Security number and those of other occupants in the house at the time of the quake. Several languages are spoken on both these lines, including Spanish. Applicants may apply at any center.

* Los Angeles Housing Department

(213) 847-7368 and (800) 994-4444

For assistance on relocations and repairs.

* Structure inspections

The city of Los Angeles has set up a 24-hour hot line to call for inspections of quake-related damage: (800) 655-4095.

The city also has set up numbers in the (213) area code: 237-0920, 237-0921 and 237-1487, and 485-1936, 485-1937, 485-1938, 485-7091, 485-7092, 485-7093 and 485-8573. These numbers are good for people in the 818 and 310 area codes. To arrange an escort into a condemned building to retrieve belongings, call (213) 503-4439.

* City volunteer help line

(213) 847-3125

For those who wish to volunteer their goods or services and for people needing the assistance of volunteers. There is a special need for Armenian translators and clerical workers for various city departments.

* Sign language interpreting

For deaf and hard-of-hearing people needing a sign language interpreter or other assistance:

Accommodating Ideas

5032 Lankershim Blvd., Suite 1

North Hollywood

(818) 752-3320 voice or TDD

(818) 752-3324 (after 5 p.m.) TDD answering machine

DISASTER AID CENTERS

FEMA application centers will be open from 9 a.m. to 10 p.m. daily until further notice. Those who have suffered losses may obtain local, state and federal assistance by visiting the center nearest them. Programs are being offered to cover earthquake losses to homes, personal property and businesses not covered by insurance or other aid programs.

* Calabasas

Calabasas High School

22855 Mulholland Highway, Calabasas

* Glendale

Glendale Civic Center Auditorium

1401 N. Verdugo Road, Glendale

* Northridge/Granada Hills

Winnetka Recreation Center

8401 Winnetka Ave., Winnetka

* Pacoima/Arleta

David Gonzalez Recreation Center

10943 Herrick Ave., Pacoima

(will open at 1 p.m. today)

* Panorama City/Sunland

Stonehurst Recreation Center

9901 Dronfield Ave., Sun Valley

* Reseda/Tarzana

Balboa Recreation Center

17015 Burbank Blvd., Tarzana

* San Fernando

Gage Wilson Building

1245 San Fernando Road, San Fernando

* Santa Clarita/Saugus

Canyon Country Park

17615 Soledad Canyon Road, Santa Clarita

* Sherman Oaks

Van Nuys/Sherman Oaks Park

14201 Huston St., Sherman Oaks

* Sherman Oaks/Van Nuys

Van Nuys Recreation Center

14301 Vanowen Ave., Van Nuys

* Sylmar/San Fernando

Sylmar Recreation Center

13109 Borden Ave., Sylmar

SHELTERS

* The National Guard has set up tents at these locations (subject to change):

* Lanark Recreation Center, 21816 Lanark St., Canoga Park

* Winnetka Recreation Center, 8401 Winnetka Ave., Winnetka

* Valley Plaza Park, 12240 Archwood St., North Hollywood

* Reseda Park, 18411 Victory Blvd., Reseda

* Van Nuys Recreation Center, 14301 Vanowen St., Van Nuys

* West Valley Park, 6701 Wilbur St., Reseda

* Red Cross hot line: (213) 739-4543

For getting or offering assistance. Red Cross shelters can provide food, blankets, some medical care and cots for an overnight stay. The Salvation Army shelters also provide food and a place to stay.

* Red Cross emergency shelters:

* Birmingham High School, 17000 Haynes St., Van Nuys

* Canoga Park High School, 6850 Topanga Canyon Blvd., Canoga Park

* Canyon High School, 19300 W. Nadal St., Santa Clarita

* Church on the Way, 14218 Sherman Way, Van Nuys

* Fulton Junior High School, 7477 Kester Ave., Van Nuys

* Glendale Armory, 220 Colorado Blvd., Glendale

* Granada Hills High School, 10535 Zelzah Ave., Granada Hills

* Mason Recreation Center, 10400 Mason Ave., Chatsworth

* McCambridge Recreation Center, 1515 Glenoaks Blvd., Burbank

* Newhall Park Center, Boys & Girls Club, 24909 N. Newhall Ave., Santa Clarita

* Newhall Senior Center, 22900 Market Ave., Santa Clarita

* North Hollywood High School, 5231 Colfax Ave., North Hollywood

* Reseda Recreation Center, 18411 Victory Blvd., Reseda

* San Fernando High School, 11113 O’Melveny Ave., San Fernando

* San Fernando Recreation Center, 208 Park Ave., San Fernando

* Saugus High School, 21900 W. Centurion Way, Saugus

* Sepulveda Recreation Center, 8801 Kester Ave., North Hills

* Shepherd of the Hills, 19700 Rinaldi St., Porter Ranch

* Sylmar High School, 13050 Borden Ave., Sylmar

* Van Nuys High School, 6525 Cedros Ave., Van Nuys

* Wilson Junior High School, 1221 Monterey Road, Glendale

Salvation Army 24-Hour Hot Lines:

* (800) 725-9005

* (213) 380-9729 (Spanish)

These numbers are for referrals to shelters and food for quake victims, as well as credit card donations.

Salvation Army shelter locations:

* San Fernando Valley Corps, 14917 Victory Blvd., Van Nuys

QUAKE AID

* Red Cross Service Centers

These Red Cross service centers opened Tuesday. Caseworkers can assess disaster-caused needs and provide vouchers for food, clothing, temporary housing/rental assistance, help with health/medical needs, urgent household items such as bedding or cookware, and some home repairs. Those who cannot be seen the same day will be given appointments and asked to return during the next day or two. Hours are 9 a.m. to 7 p.m. until further notice.

* Bethlehem Lutheran Church

27265 Luther Drive

Santa Clarita

* Epiphany Lutheran Church

7769 Topanga Canyon Blvd.

Canoga Park

* First United Methodist Church

1525 Glenoaks Blvd.

San Fernando

* Glendale Civic Auditorium

1400 Glendale Ave.

Glendale

* Machinist Union Hall

2600 W. Victory Blvd.

Burbank

* Masonic Temple

6701 Darby Ave.

Reseda

* Our Lady of Perpetual Hope

23233 Lyons Ave.

Santa Clarita

* First Presbyterian Church of Granada Hills

10400 Zelzah Ave.

Northridge

* Studio City Recreation Center

12621 Rye St.

Studio City

* Sycamore Park Community Center

1692 Sycamore St.

Simi Valley

* Delano Park

15199 Erwin St.

Van Nuys

* UAW Local 645

7915 Van Nuys Blvd.

Van Nuys

* Woodland Hills Church of Christ

23363 Burbank Blvd.

Woodland Hills

Korean American Earthquake Assistance Center

* Open from 10 a.m. to 8 p.m. Monday through Saturday at 10408 Balboa Blvd., Granada Hills. For information, call (818) 363-5334.

WATER

Water is available from the Los Angeles Department of Water and Power from 7 a.m. to 9 p.m. at the following locations. Recipients must bring their own clean containers. There is no limit; trucks refill and return to sites throughout the day.

* Canoga Park High School, 6850 Topanga Canyon Blvd., Canoga Park

* Chatsworth High School, 10027 Lurline Ave., Chatsworth

* Cleveland High School, 8140 Vanalden Ave., Reseda

* El Camino Real High School, 5440 Valley Circle Blvd., Woodland Hills

* Granada Hills High School, 10535 Zelzah Ave., Granada Hills

* Knollwood Country Club, 12040 Balboa Blvd., Granada Hills

* Kennedy High School, 11254 Gothic Ave., Granada Hills

* Taft High School, 5461 Winnetka Ave., Woodland Hills

UTILITIES & OTHER SERVICES

* Department of Water and Power

Customers with electric or water service problems should call (818) DIAL DWP or (800) DIAL DWP outside the 818 area code.

* Southern California Edison Co.

Customers are asked to call (800) 643-0517 with service and billing questions.

* The Gas Co.

To request service restoration or to report suspected leaks, call (800) 427-2200.

* Pacific Bell

A variety of free services are available to quake victims. For general information, call (800) 379-0000.

To order voice mail, call:

(800) 273-7000, Ext. 345 (residential customers)

(800) 540-8020 (business customers)

To order call forwarding, call:

(800) 371-2355

For telecommuting assistance, call:

(800) 303-0309

* GTE

A variety of free services are available to quake victims. People can call the following numbers for information:

(800) 483-4000 (residential customers)

(800) 483-5000 (business customers)

(800) 483-7724 (Spanish)

(800) 483-3350 (telecommuting assistance)

GTE has also established three phone bank centers where people can go to make calls:

* San Fernando Recreation Center, 208 Park Ave., San Fernando

* LAPD’s Foothill Division station, 12760 Osborne St., Pacoima

* GTE building, 510 Park Ave., San Fernando

FOOD

* Vaughn Family Center will distribute food to earthquake victims from 10 a.m. to 1 p.m. today at the following location:

13330 Vaughn St.

San Fernando

(818) 834-1485

* The National Council of Negro Women and the San Fernando Valley chapter of the NAACP will distribute food to earthquake victims from 10 a.m. to 2 p.m. today at the following location:

13734-B Foothill Blvd.

Sylmar

(818) 364-6770

* Adventist Community Services is distributing water, food and clothing to earthquake victims at the following sites:

* San Fernando Spanish Seventh-day Adventist Church

14646 Chatsworth St.

Mission Hills

3 to 7 p.m.

* Northridge Seventh-day Adventist Church

17700 Plummer St.

Northridge

9 a.m. to 6 p.m.

* Pacoima Seventh-day Adventist Church

11350 Glenoaks Blvd.

Pacoima

10 a.m. to 4 p.m.

* Van Nuys Spanish Seventh-day Adventist Church

15059 Saticoy St.

Van Nuys

8 a.m. to 8 p.m.

Items for donation may also be dropped off at the churches during distribution hours. The San Fernando Spanish Seventh-day Adventist Church is accepting donations from 8 a.m. to 3 p.m.

Information: (818) 409-0114

HOSPITALS

* Physicians and nurses from Valley Presbyterian Hospital will staff a mobile van to give basic health care to earthquake victims:

Winnetka Recreation Center

8401 Winnetka Ave.

Winnetka

10 a.m. to 1 p.m. today

* The Valley Community Clinic will have a mobile van to give basic health care to earthquake victims:

Winnetka Recreation Center

8401 Winnetka Ave.

Winnetka

10 a.m. today until evening

DONATIONS

* Blood donations:

Donating blood takes about an hour. People wishing to donate should be at least 18 years old, weigh more than 110 pounds and be in good health. For blood donation sites:

* American Red Cross (800) 974-2113

* Red Cross

The American Red Cross is accepting monetary donations only. Make check to “Red Cross Disaster Relief Fund.”

* Los Angeles Chapter

American Red Cross

2700 Wilshire Blvd.

Los Angeles 90057

* Salvation Army

Assistance and credit card donations: (800) 725-9005. Mail monetary donations to:

* Los Angeles Salvation Army Central

900 W. 9th St.

Los Angeles 90015

* Catholic Charities

Earthquake Disaster Fund

1400 W. 9th St.

Los Angeles 90015

(213) 251-3400

The charity is also gathering information on homebound senior citizens. Contact:

Catholic Charities Aging Department

(213) 251-3480

* San Fernando Valley Interfaith Council

Accepting donations of food, household goods and clothing, as well as offers of building repair and counseling services for earthquake victims. Information: (818) 718-6460

* Harmony Coalition

Accepting donations of food, clothing, toiletries and cash donations for earthquake victims:

9810 Owensmouth Ave.

Suite 4

Chatsworth

(818) 998-4422

* Southern Area Fostercare Effort

Accepting donations for its fund to meet special needs of foster children. Social workers who supervise foster children may submit requests to SAFE. Send donations to:

SAFE

1915 W. Orangewood Ave.

Suite 224

Orange 92668

(714) 939-3090

* Direct Relief International

Collaborating with disaster response agencies throughout Southern California to provide emergency first aid and surgical items to major hospitals in the San Fernando Valley. Send donations to:

Direct Relief International

27 S. La Patera Lane

Santa Barbara 93117-3251

* Los Angeles Women’s Foundation

Reactivating its emergency relief fund to provide emergency grants to nonprofit agencies serving low-income women and their families who are victims of the earthquake. Send donations to:

Los Angeles Women’s Foundation

6030 Wilshire Blvd.

Suite 303

Los Angeles 90036

(213) 938-9828

* Seventh-day Adventist Church donated goods hot line, (800) 253-3000

* United Way of Greater Los Angeles

Make check out to “United Way Earthquake Relief Fund,”

621 S. Virgil Ave.

Los Angeles 90005

(818) 445-6300

* Jewish Federation Council of Greater Los Angeles

6505 Wilshire Blvd.

Los Angeles 90048

(800) 385-9065

* American Jewish World Service

c/o Larry Wiener

Richards, Watson & Gershon

333 S. Hope St.

38th floor

Los Angeles 90071

* California Community Foundation

Donations will be directed to nonprofit organizations working in the areas of community health, counseling and transitional living. Make checks payable to:

L. A. Earthquake Recovery Fund

606 S. Olive St.

Suite 2400

Los Angeles 90014

SCHOOLS

Los Angeles Unified School District

Counselors will be available to speak with parents and/or students at the following hot lines:

* San Fernando Valley area: (818) 997-2640, (818) 997-2398 or (818) 997-2545

* Central/South Central L. A. area: (213) 754-2856 or (213) 753-4551

* South and Harbor area: (310) 832-7545

* West: (310) 444-9913

* East: (213) 625-6190

* Middle school and senior high school students: (213) 742-7551 or (213) 625-6335

* Homework Hotline, broadcast Monday through Thursday on KLCS-TV (Channel 58), will have mental health professionals available for call-in questions from 3:30 to 6 p.m. Call (800) LA STUDY.

Burbank Adult School

(818) 558-4611

The start of the spring semester has been delayed until Feb. 7.

William S. Hart School District

(805) 259-0033

Hart High School will remain on a minimum-day schedule today, from 8 a.m. to 12:15 p.m. Placerita Junior High School will return to a regular schedule today. Students and staff are encouraged to wear or bring warm clothing. The following schools are on a regular schedule: Arroyo Seco Junior High, Bowman High, Canyon High, Learning Post, Saugus High, Sierra Vista Junior High, the Teen Mom program and the Community School. All ROP and Golden Oak Adult School classes will resume Monday.

Saugus Union School District

(805) 294-7500

Rosedell School will reopen today on a regular schedule. All other schools in the district are open.

Los Angeles Roman Catholic Archdiocese

Parents should call the school site for information. If no answer, call (213) 251-3300.

The following Catholic schools are scheduled to reopen Monday:

* Our Lady of Perpetual Help School, Santa Clarita

* St. Cyril of Jerusalem School, Encino

* St. John Eudes School, Chatsworth

* St. John the Baptist de la Salle School, Granada Hills

* St. Monica School, Santa Monica

* Santa Rosa School, San Fernando

* St. Euphrasia School, Granada Hills

The following Catholic schools will be closed until further notice:

* Alemany High School, Mission Hills

* Mary Immaculate School, Pacoima

* Nativity School, Los Angeles

COLLEGES AND UNIVERSITIES

* Cal State Northridge

(818) 885-1200

The start of the spring semester has been delayed. CSUN will tentatively will reopen Feb. 14. A job fair scheduled today has been canceled, although students and alumni can attend a job fair at USC today. Information: (213) 740-9117.

* College of the Canyons

(805) 259-7800

The start of the spring semester has been delayed until Monday. The campus will remain closed until then.

* Glendale Community College District

(818) 240-1000, Ext. 5910

Registration for the spring semester has been extended for all students. Applications for admission will be accepted through Feb. 4.

* Learning Tree University

(818) 882-5599

All classes at the Chatsworth campus have resumed. Students should call the above number for rescheduling information.

* Santa Monica College

(310) 450-5150 for taped information

The start of the spring semester has been delayed until Feb. 21.

* University of Judaism

(310) 476-9777

Daytime academic classes resumed Monday. Classes in the Department of Continuing Education will resume Feb. 27.

CHILD CARE

Four San Fernando Valley YMCAs are either creating or already have day-care programs in place for children not in school.

They are:

* East Valley YMCA, 5142 Tujunga Ave., North Hollywood; (818) 763-5126.

* Mid Valley YMCA, 6901 Lennox Ave., Van Nuys; (818) 989-3800.

* North Valley YMCA, 10925 Columbus Ave., Mission Hills; (818) 365-3231.

* West Valley Family YMCA, 18810 Vanowen St., Reseda; (818) 345-7391.

COUNSELING

Among the groups providing counseling or referrals to counseling for earthquake victims:

* L.A. County Department of Mental Health

(800) 854-7771 has been set up as a toll-free information and referral hot line for people who have been emotionally affected by the earthquake. In addition, county centers are offering free counseling to victims.

* Valley Hospital Medical Center

(800) 345-2747 is a line for earthquake victims, staffed 24 hours a day. Other services include referrals and counseling sessions.

* Northridge Hospital Medical Center

18300 Roscoe Blvd.

Northridge

8:30 a.m. to 5 p.m. through Friday

(818) 885-5348

* Glendale Adventist Medical Center

Offering a free support group at 6 p.m. Mondays at the hospital, 1509 Wilson Terrace, Glendale.

(818) 409-8008

* Family Service Agency of Burbank

Offering free counseling in English and Spanish.

2013 W. Magnolia Blvd.

Burbank

(818) 845-7671

* North Valley Family Counseling Center

Offering free counseling in English and Spanish.

670 San Fernando Mission Blvd.

Suite D

San Fernando

(818) 365-8588

* Assistance League’s Family Service Agency

Offering free counseling in English, Spanish and Armenian.

5607 Fernwood Ave.

Hollywood

(213) 469-5893.

* New Directions for Youth

Offering free counseling and support groups.

7400 Van Nuys Blvd.

Suite 203

Van Nuys

(818) 375-1000

* Community Medical Group

Offering a free support seminar from 3 to 4:30 p.m. Saturday at:

Canoga Park Family Practice Office

7320 Woodlake Ave.

Suite 190

West Hills

For reservations, call (818) 706-2211, Exts. 239 or 236.

* Valley Storefront, Jewish Family Service

Forming a support group to help senior citizens cope with the quake.

12821 Victory Blvd.

North Hollywood

(818) 984-1380

* Burbank Church of Religious Science

Offering a free support group for earthquake victims from 7 to 9 p.m. Mondays at 260 N. Pass Ave., Burbank.

(818) 848-4158

* Catholic Charities

For counseling and referrals; 8:30 a.m. to 8 p.m. weekdays.

(213) 251-3400

* Jewish Family Service of Greater Los Angeles

Providing crisis counseling or referrals on a non-sectarian basis.

(213) 852-7723

INSURANCE

These are special numbers for policyholders affected by the Jan. 17 quake. Try to call your agent first.

* Aetna: (800) 238-6225

* Allstate: (800) 755-4126

Allstate is opening mobile catastrophe centers to serve quake victims. The centers are at 21040 Califa St., Woodland Hills, and 16800 Devonshire St., Granada Hills.

* Automobile Club of Southern California: (800) 672-5246

* Chubb Group of Insurance Cos.: (800) 562-4822

* Cal-Vet Home Loans: (800) 221-8998

* Cigna Property & Casualty: (800) 421-2471

* Continental Insurance: (800) 677-6600

* Crusader Insurance Co.: (800) 669-9800

* Farmers Group of Insurance Cos.: (800) 543-5736.

* Firemen’s Fund: (800) 548-HELP

* Home Insurance Group: (800) 366-6653

* ITT Hartford Insurance Group: (800) 243-5860

* Kemper National Insurance: (800) 833-0355

* Liberty Mutual Insurance Co.: (800) 500-7881, 8 a.m. to 5 p.m. weekdays and (800) 526-1547 after 4:30 p.m. weekdays and weekends.

* State Farm Insurance: (800) 732-5246

* Safeco Insurance Co. of America: (800) 452-7117

* T.I.G. (formerly Transamerica Insurance Group): (800) 241-2541

* 20th Century Insurance: (800) 443-3100

* USAA: (800) 531-8222

COURTS

* San Fernando Court, 900 3rd St.

Superior Court: The courthouse is closed for Superior Court matters. For information, call (818) 365-5813.

Municipal Court: All Municipal Court felony and misdemeanor custody cases have been transferred to the Van Nuys Courthouse, 14400 Erwin St. Mall. Other Municipal Court matters will be heard at the 919 1st St. courthouse in San Fernando. For information, call (818) 374-2628.

* Van Nuys Superior Court, 6230 Sylmar Ave.

Floors one through five will be open today.

* Calabasas Municipal Court: Will remain closed. All matters will be handled at the Malibu Courthouse, 23525 Civic Center Way.

* Newhall Municipal Court: Open for misdemeanor and felony criminal matters only. Traffic citation holders will automatically be given 30-day extensions.

Compiled by Times staff members David E. Brady, Cecilia Rasmussen, Stephanie Stassel, Tracy Thomas and Nona Yates.

TimesLink Help

TimesLink provides helpful earthquake-related information 24 hours a day. From the 213, 310, 714, 818 or 909 area codes, dial 808-8463, then press the * (asterisk) key and a four-digit category code. TimesLink is a free service of The Times.

For current freeway closures and alternate routes, press *8210.

For phone numbers of earthquake-assistance organizations, press *8230.

For a list of school closures, press *8240.

For earthquake safety tips, press *8250.