No drink refills or cash payment, more spacing between diners, thermometers at the front door: To contend with the rapid spread of novel coronavirus, restaurant owners and chefs in Los Angeles are adopting strict measures to prevent the spread of germs — and to keep business running as normally as possible.
“We are taking things seriously” at Alimento in Silver Lake and Cosa Buona in Echo Park, owner Zach Pollack said in an Instagram post. “We’ve removed tables to increase space between guests, invested in the world’s last bottles of Lysol to disinfect server stations throughout the shift, and have changed the way we handle cash and table settings.”
Similar sentiments were shared on social media by restaurants including Luv2eat Thai Bistro, Hail Mary, Joan’s on Third, La Morra, Monkfish Brewing, Little Flower, Go Get ‘Em Tiger, Burgers Never Say Die, Jon & Vinny’s, Badmaash, Lasa and Wax Paper.
Other restaurants are taking more drastic measures. On Wednesday morning, the manager of Henry’s Cuisine in Alhambra stood in the restaurant’s parking lot informing customers that the Hong Kong-style cafe would be closed until May 1. A sign on the window nearby thanked customers for their support and apologized for any inconvenience.
Business at the 5-year-old Cantonese restaurant had plummeted in the last few weeks, largely due to concerns over the spread of novel coronavirus, said the manager, who declined to give his name because he wasn’t authorized to speak on the restaurant’s behalf. A breakfast destination popular among older Cantonese diners, Henry’s is one of the most prominent restaurant casualties amid a widespread drop-off in business at Chinese restaurants in the San Gabriel Valley and beyond.
Since late January, Sichuan Impression has used infrared thermometers to screen patrons for fever at its three locations in Alhambra, Tustin and West Los Angeles. Those who refuse to have their temperature checked are declined service.
Restaurants of all kinds, in neighborhoods across Los Angeles, have reported a decline in business in the last several weeks. Several chefs said their reservations had dropped to just a handful of bookings a night; others noted business had dropped by half.
Diners are faced with a tough choice during the pandemic: wanting to continue supporting their favorite places while mulling over advice from officials telling them to stay home.
On a Wednesday night in Silver Lake, the perma-nightclub environment of Night + Market Song was ratcheted down from an 11 to about an 8. There were a couple of empty tables — usually there is none. The people waiting to be seated, glasses of natural wine in hand, were gregarious and shouting over the music as usual, but didn’t spill out onto the sidewalk as they sometimes do.
“You’ve got to live your life,” said diner Jess Best, 27. “The only thing you have control over is how you feel. If we all stay home, everyone’s kind of suffering. No one makes money.”
Up Sunset Boulevard at Vivian Ku’s Pine & Crane, there was a similar feel: a relatively young crowd enjoying an evening out. As at Night + Market, it was busy but not overly so: There was an empty two-top by the large picture window, but the big communal table in the middle of the dining room was filled with people passing plates of pork buns and bamboo shoots.
Laura Kawashiri, 25, said she wasn’t planning to change her dining-out habits but was at least marginally concerned with the latest coronavirus developments. She thought a lot about finger food, for example, and how it brought her hands close to her mouth — something that people have been repeatedly told to avoid.
But overall, it wasn’t enough to keep her home. “I’ll continue to do the things I’m doing,” said Kawashiri, who works at a startup in Torrance.
Outside the restaurant on a bench, however, Joey Falsetta, 47, was waiting for a to-go order. He’d originally meant to dine in, then changed his mind. “I’m sitting here right now,” he said, gesturing to the bench, “and there’s two seats right there.” He pointed toward the restaurant’s window to an empty table and shrugged.
Owners also face a delicate balance between wanting to keep revenue healthy while maintaining safe restaurant conditions for workers and diners. Some are encouraging people to stay at home if they’re sick.
“If you do come out, make sure you are being responsible for the well-being of others and yourself,” Josef Centeno, chef of restaurants including Bäco Mercat and Orsa & Winston, said in an Instagram post on Thursday. “Coughing and sneezing all over the dining room is not cool. This is not panic, it’s common sense.”
He added, “I am not forcing employees to work and making it at-will.”
View this post on Instagram
Hi all, These are crazy times. And I want to give a shout-out to our local and federal government for really keeping us in the dark and not acting swiftly. In an attempt to be responsible and proactive, we are offering new delivery packages of heat-and-serve dishes starting Friday. We encourage anyone who doesn’t feel great to stay home and order food for delivery or pickup via @trycaviar or by calling the restaurants. If you do come out, make sure you are being responsible for the well-being of others and yourself. Coughing and sneezing all over the dining room is not cool. This is not panic, it’s common sense. We love you and want you and others around you to be well. At the restaurants we are following extreme hand-washing and sanitizing measures, above and beyond the already high standards for food service. I am not forcing employees to work and making it at-will. We are trying to put the safety of our staff and community first. We are staying informed and playing it day by day and hour by hour. Everyone be safe and be safe to others. ⚡️⚡️⚡️ josef
For many restaurant workers, staying home isn’t always an option. Paid sick leave for California employees is limited to three days per year and many low-wage earners in the industry have limited access to health insurance and can’t afford to miss work for extended periods of time.
Steve Grandjean, the owner of Gourmet Imports, a food distributor that supplies many upscale restaurants in L.A. including Trois Mec and Providence, said that he had spoken with several owners facing dire reductions in bookings over the last few days, particularly those where the clientele were relatively older.
“I heard from a restaurant in the [San Fernando] Valley that had seen business fall by 50% almost overnight,” he said. “But there are also restaurants that maybe attract a younger audience who don’t seem to have been as affected. It’s difficult to get a sense of what is happening across the board, but I don’t think it’s a positive situation for anyone.”
At Yang’s Kitchen, a beef noodle shop in downtown Alhambra, dine-in business has been down in the last week, but that takeout orders had risen slightly.
“It’s been slow, but we’re hoping delivery will pick up,” owner Chris Yang said. “At some point people have to start eating at restaurants again, right?”
Broader issues loomed after a Wednesday press conference by the L.A. County Health Department in which officials recommended that high-risk groups, including those who are pregnant, elderly or have underlying health issues, should “avoid non-essential travel, public gatherings or places where large groups of people congregate.”
The agency did not specify what constitutes a large group, but in a separate statement, Gov. Gavin Newsom said gatherings of 250 or more people should be canceled.
According to Grandjean, the most pressing concern at the moment among restaurants he’d spoken with was a sudden increase in reservation cancellations — many of which came without notice — which complicated how businesses were able to prepare for the slowdown.
“L.A. has always been bad about no-shows, but recently it’s reached another level,” he said, adding that he had spoken with the chef of a busy Venice restaurant who had seen large group reservations plummet, with many diners forfeiting nonrefundable deposits.
Lisa Geffen, chef-partner of Audrey at the Hammer Museum, said the cancellation of classes at UCLA along with most of the museum’s public programming has led to a “50% to 60% reduction in business” at her modern California bistro.
“It changes day by day, but right now we’re not expecting a return to normalcy until UCLA is back in session, at the earliest,” Geffen said.
She added the restaurant would begin taking steps it normally would during prolonged slow periods: reducing business hours, temporarily dropping some menu items, and emphasizing delivery and takeout options, all of which would be implemented in ways that “disrupt the lives of employees and customers as little as possible.”
Geffen echoed the feelings of many local chefs and restaurant owners.
“We want people to come eat and dine out still, but if there are certain restrictions from the city, we also don’t want to force people to take risks they’re not comfortable with,” she said.
“Right now, it’s a waiting game. And when you have a restaurant that runs on thin margins, which is all restaurants basically, the waiting game can be scary.”